Support
Thank you for choosing www.kenne.com.np. We are committed to delivering your handcrafted herbal skincare products safely and efficiently throughout Nepal.
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends, public holidays, or during peak promotional periods may require additional processing time.
Once your order has been dispatched, you will receive a confirmation message with shipping details.
www.kenne.com.np currently ships to locations across Nepal. At this time, international shipping is not available.
Delivery times vary depending on your location:
Please note that delivery timelines are estimates and may vary due to weather conditions, transportation disruptions, public holidays, or other unforeseen circumstances.
Shipping charges are calculated based on the delivery location and order size. Any applicable shipping fee will be displayed during checkout before payment is completed.
Promotional free shipping offers may be available from time to time and will be clearly communicated on our website or social media channels.
After your order has been dispatched, tracking information or delivery updates will be provided through the contact details supplied during checkout. If you have questions regarding your shipment, please contact our customer support team.
Customers are responsible for providing accurate shipping and contact information when placing an order. www.kenne.com.np is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.
If your package arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, please provide:
Each case will be reviewed individually, and appropriate assistance will be provided where applicable.
While we make every effort to ensure timely delivery, www.kenne.com.np cannot guarantee delivery dates. Delays caused by courier services, adverse weather, natural disasters, strikes, road closures, public holidays, or other circumstances beyond our control may affect delivery schedules.
For shipping-related inquiries, please contact us:
www.kenne.com.np
• Email: kennebis.info@gmail.com
• Phone/WhatsApp: +977-9705205323