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Privacy Policy

Effective Date: June 24, 2026

www.kenne.com.np ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or interact with us through our official communication channels.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website or place an order:

Personal Information:

  • Full name
  • Shipping address
  • Billing address (if applicable)
  • Phone number
  • Email address
  • Order details
  • Communication history with our support team

Technical Information:
When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Website usage statistics

This information helps us improve website functionality and user experience.

How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders
  • Delivering products
  • Providing customer support
  • Sending order updates and delivery notifications
  • Responding to inquiries and requests
  • Improving our products, services, and website
  • Preventing fraud and unauthorized activities
  • Complying with legal obligations

We only collect information reasonably necessary for these purposes.

Order Communications

By placing an order, you consent to receiving communications related to:

  • Order confirmation
  • Shipping updates
  • Delivery notifications
  • Customer service requests
  • Product-related inquiries

These communications are necessary for fulfilling your order.

Marketing Communications

We may occasionally send promotional information, product updates, or special offers if you have voluntarily subscribed to receive such communications.
You may unsubscribe from marketing communications at any time.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

Third-Party Services

We may use trusted third-party service providers to help operate our business, including:

  • Website hosting providers
  • Analytics services
  • Courier and delivery partners
  • Payment-related service providers
  • Customer support tools

These providers receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and security measures.

Information Sharing

www.kenne.com.np does not sell, rent, or trade customer personal information to third parties. We may share information only when:

  • Necessary to fulfill an order
  • Required by law
  • Necessary to protect our legal rights
  • Required to investigate fraud or security concerns

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal, accounting, and business requirements
  • Resolve disputes

When information is no longer required, it may be securely deleted or anonymized.

Children's Privacy

Our website and products are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

www.kenne.com.np reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

www.kenne.com.np
• Email: kennebis.info@gmail.com
• Phone/WhatsApp: +977-9705205323
• Official Facebook Page: @www.kenne.com.np
• Official Instagram Account: @www.kenne.com.np