Support
www.kenne.com.np is a Nepal-based herbal skincare brand dedicated to creating handcrafted skincare products using carefully selected natural-derived ingredients, including plant oils, botanical extracts, herbal infusions, butters, and waxes. Our goal is to provide effective, nature-inspired skincare while maintaining high standards of quality and transparency.
Yes. Our products are formulated using natural-derived ingredients sourced from plants and botanicals. Each product page includes a complete ingredient list for full transparency.
Yes. Our products are handcrafted in small batches to help maintain quality, freshness, and consistency.
Yes. We conduct laboratory testing on our products to ensure quality and safety standards. Our products are tested through recognized laboratories in Nepal and India, including Nepal Academy of Science and Technology (NAST) and Fare Labs Private Limited, India.
No. www.kenne.com.np products do not contain artificial fragrances. Any scent present in our products comes naturally from botanical ingredients, plant oils, herbal infusions, extracts, or essential oils used within the formulation.
No. www.kenne.com.np does not test finished products on animals.
Many of our products are formulated with gentle ingredients suitable for sensitive skin. However, every individual's skin is unique. We recommend reviewing the ingredient list and performing a patch test before full use.
If you are pregnant, breastfeeding, or under medical supervision, we recommend consulting your healthcare professional before introducing any new skincare products into your routine.
Results vary depending on the individual, skin type, skin condition, and consistency of use. Skincare improvements generally require regular and consistent use over time.
Because we use natural-derived ingredients, slight variations in color, aroma, and texture may occur between batches. These natural variations are normal and do not affect product quality or performance.
Most products perform best when used within 6–12 months after opening. Please refer to the product packaging for specific guidance.
Store products in a cool, dry place away from direct sunlight, excessive heat, and moisture. Always keep containers tightly closed after use.
You can place an order directly through our website by selecting your desired products and completing the checkout process.
We currently offer Cash on Delivery (COD) as our payment method. Customers can pay for their orders upon delivery.
If your order has not yet entered processing or shipping, we may be able to assist. Please contact us as soon as possible through our official communication channels.
Yes. Orders may be cancelled before they are dispatched. Once an order has been shipped or handed over to the courier, cancellation is no longer possible.
We currently ship throughout Nepal.
Estimated delivery times are:
• Kathmandu Valley: 1–3 business days
• Major Cities: 2–5 business days
• Remote Areas: 4–10 business days
Delivery times may vary depending on location, weather conditions, public holidays, and courier operations.
Once your order has been dispatched, delivery updates or tracking information will be shared through the contact details associated with your order.
Access our full database, take the skincare routine quiz, or make active purchases in our main store application.
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