Support
At www.kenne.com.np, we are committed to providing high-quality handcrafted herbal skincare products made with carefully selected natural-derived ingredients. Due to the personal-use nature of skincare products, certain restrictions apply to returns, exchanges, and cancellations to ensure product safety, hygiene, and quality.
By placing an order with www.kenne.com.np, you agree to the terms outlined below.
For hygiene and safety reasons, we do not accept returns of products that have been opened, used, tampered with, or altered after delivery.
A return request may be considered only under the following circumstances:
To request a return, customers must contact www.kenne.com.np within 48 hours of receiving the order and provide: name, order number, contact phone, clear photographs of product and packaging, and description of the issue. Failure to report the issue within 48 hours of delivery may result in the return request being declined.
Approved returns must be sent back in their original, unused, unopened condition, including all original packaging where applicable.
We are happy to replace products when an issue is verified by our team. Exchanges are available only in the following cases:
Once the issue has been reviewed and approved, www.kenne.com.np will arrange a replacement product or an appropriate alternative, subject to product availability.
The following products are not eligible for return or exchange:
www.kenne.com.np products are handcrafted using natural-derived ingredients. Variations in color, aroma, texture, botanical appearance, or consistency may occur between batches. Such natural variations do not constitute defects and are not valid grounds for return, exchange, or refund.
While we formulate our products with skin compatibility in mind, individual skin types and sensitivities vary. Customers are responsible for reviewing ingredient information and performing a patch test before full use.
www.kenne.com.np cannot accept returns, exchanges, or refunds based on: personal/fragrance/texture preference, expected results, or individual skin sensitivities/allergic reactions. Unless a manufacturing defect is confirmed, these circumstances are not considered product faults.
Refunds may be issued only when a return request has been approved or a replacement product is unavailable.
Approved refunds will be processed through the original payment method whenever possible. Refund processing times may vary depending on the payment provider. Shipping fees are generally non-refundable unless the issue resulted directly from an error made by www.kenne.com.np.
Orders may be cancelled before they have been dispatched for delivery. To request an order cancellation, contact www.kenne.com.np through any of our official communication channels (Email, WhatsApp, Facebook, Instagram) and provide your name, order number, and contact phone.
Once an order has been dispatched, shipped, or handed over to a courier partner, cancellation requests can no longer be accepted. www.kenne.com.np reserves the right to refuse cancellation requests for orders that have already entered fulfillment, packaging, or shipping stages.
www.kenne.com.np's liability for any approved claim shall be limited solely to the replacement, exchange, or refund value of the purchased product. We shall not be liable for indirect, incidental, consequential, or special damages arising from the use or misuse of our products.
For return, exchange, refund, or cancellation requests, please contact us:
www.kenne.com.np
• Email: kennebis.info@gmail.com
• Phone/WhatsApp: +977-9705205323
• Facebook: @www.kenne.com.np
• Instagram: @www.kenne.com.np